RETURNS + FAQ
WHAT IS YOUR RETURN POLICY?
- Returns or exchange requests must be made within 30 days of their delivery date. Additionally, there must be no more than 3 crushes missing from each returned package for a full refund (otherwise only partial refunds will be granted).
- We do not cover any shipping costs associated with returns or exchanges. If you would like for us to provide you with a shipping label, we can do it for a fee of $10 per return.
- We will provide you with the return address once the refund has been granted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Once your refund has been processed, the credit will automatically be applied to your credit card or original method of payment, within 5-10 days.
WHAT IS THE SOURCE OF YOUR COLLAGEN?
Our collagen comes from a blend of sustainably harvested non-gmo tilapia and pangasi raised in fresh water fish farms in Europe, with final processing in a Kosher certified facility in France.
WHY MARINE COLLAGEN OVER BOVINE COLLAGEN?
We made a conscious choice to use only fish collagen, despite bovine collagen being much, much cheaper— and so should you.
Not only is fish collagen free of slaughter-house diseases, more sustainably sourced, and frankly better tasting, it is also more effective. Plus, between sterilized fish skin and cow hides, it's really a no-brainer. Right?
Besides, we would never want to cut corners, especially when it comes to health.
WHY TILAPIA COLLAGEN?
1. It is the most effective— tilapia skin collagen is the smallest in size, therefore is best absorbed by our body. Tilapia skin also has the highest concentrations of protein in their scales.
2. It tastes best—other collagen types are known for a stronger, gamier taste, while tilapia collagen is essentially flavorless.
3. It is sourced ethically and sustainably—because tilapia is so abundantly farmed (and the skin is so often discarded), sourcing collagen from aqua-cultured tilapia is the most environmentally friendly.
4. It is purest of its kind — many breeds of wild fish now contain high levels of mercury and other toxic metals, while our collagen was tested to be less than 0.01 PPM. And all of our tilapia collagen goes through a validated and safe process (sterilization and pasteurization, filtration, UF, and demineralization), something that many collagen companies cannot stand behind. Our collagen is also irradiated and is contaminants free, carbohydrate free, cholesterol free, and preservative free.
5. It is clinically proven—there are ample amounts of clinical studies done on our collagen, that you don't have to question the efficacy of our collagen.
6. Always marine, never bovine collagen— though other types of collagen, such as bovine collagen, is cheaper to source, we went with marine collagen as we personally would never consume cow hides in its original form (insert yucky emoji), while marine collagen is something we eat everyday.
DO THESE DRINK MIXES HAVE TO BE REFRIGERATED, SINCE THEY CONTAIN PROBIOTICS?
Our probiotics' unique structure makes it capable of withstanding extremely hot temperatures, such as hot water, challenges it’s exposed to during digestive transit.
IN WHAT WAY IS POWDER MORE EFFECTIVE THAN PILLS - AS STATED ON THE SITE?
Powder collagen, when mixed with water, turns into a liquid collagen -- which by far is the most easily absorbed by the body. It also takes less for the body to break down liquid collagen-- while capsules can take more than 30-45 mins depending on what you had eaten that day.
WHAT DOES IT REALLY TASTE LIKE? DOES IT TASTE LIKE FISH?
The powders actually don't have a taste of their own (though often, collagen does). but we have scoured the earth to make sure that the collagen we selected and the formula we've landed on is something that you would be able to enjoy with almost anything.
WHEN DO I START SEEING THE RESULTS?
Probiotics can help you feel better in hours. The benefits of collagen, however, may take up to two to four weeks.
ARE THERE ADDED SWEETENERS OR SUGAR IN YOUR DRINK MIXES?
No. Our crushes are functionally flavored with ingredients perfected by nature.
CAN I TAKE YOUR DRINK MIXES IF I AM PREGNANT OR BREASTFEEDING?
Yes, extra collagen is actually sometimes recommended for pregnant women - but consult your doctor before trying our drink mixes or if you have any questions.
WHAT IS THE IDEAL DOSAGE OF COLLAGEN PER DAY? CAN YOU HAVE TOO MUCH?
We recommend around 10g to 20g daily -- to get the effects of great hair and skin, it’s less about increasing your daily dosage and more about consistency and sticking to it daily.
WHEN WILL I RECEIVE MY PRE-ORDER KIT?
Please keep in mind that if you purchase a pre-order kit, you will not receive your kit until we are back in stock, which could take from 1 week to 6 weeks. We cannot respond to every inquiry regarding timeline, so if you do wish to go ahead and purchase, please be patient with us and sit tight until you receive! If you change your mind and would like a refund, please let us know at firstname.lastname@example.org.